Utilities

Lead and Copper Rule Revision Program, Winston Salem Forsyth County Utilities (WSFCU), NC

EPA set a revised directive in motion for all water resource agencies to inventory their customers for lead pipe material on their portion of the water service line. SRI’s responsibilities include developing all communications, messaging and outreach to customers of WSFCU, including various types of notification letters, instructional flyers, surveys, web site content, social media posts, regional workshops, and childcare and school outreach, among other activities. This program is quite extensive and will take several years to complete, as the compliance date for the new rule is October 2024. A significant amount of public outreach will occur before, during and after the compliance date.

Automated Cart Expansion Impact Study, Greensboro, NC

Strategized with City staff on the implementation of a pilot program to introduce automated collection, moving from a two-cart system to a three-cart system. Identified outreach strategies for customers potentially impacted by a change in collection services.  Provided examples of key messages, social media ideas and types of events that the City could conduct for the initial rollout of the three-cart system.

Northern Durham Convenience Site, Durham County Solid Waste, NC

The project is a master planning process for a proposed, new Convenience Site that would replace two existing sites located on leased land and must be closed. The new site will be larger, safer and better equipped to meet the growing demands of residents. SRI coordinated a large public workshop, developed an invitation postcard, handout materials, exhibit boards, comments cards and summary report, as well as website and social media content and posts. Also ensured that all public comments were distributed to appropriate staff and responded to in a timely manner.

Other Utilities Projects in North Carolina:

  • Lead and Copper Rule Revision Program, Greensboro Water Resources
  • Greensboro Randolph MegaSite Water/Sewer Improvement, Greensboro
  • Greensboro Advanced Metering Infrastructure, Greensboro
  • Winston Salem/Forsyth County Utilities Strategic Plan, Winston-Salem
  • Winston Salem/Forsyth County Utilities MSE Wall, Winston-Salem